The Lazarus Practice (TLP) is committed to providing excellent client service at all times and ongoing quality improvement. We are continuously seeking to improve our service and value your feedback.
If you are dissatisfied with the treatment or service you have received, or have a concern or complaint about any aspect of our services, this document will explain how you can report an issue.
Our aim is to resolve complaints as quickly as possible without compromising the quality of our investigation.
If you wish to make a formal complaint, on receipt of your complaint we will:
You may wish to speak to the member of staff directly; this can be face-to-face by video call or over the telephone and we will do our best to provide a resolution for you.
Alternatively, you may wish to contact our team to provide feedback, to raise a concern, or to make a formal complaint at clients@thelazaruspractice.com
If you are complaining on behalf of someone else, please include their written consent as this will speed up the process.
If you wish to raise a concern, or expression of dissatisfaction, we will undertake an internal review and take corrective action where appropriate, but you will not receive a formal response following our investigation.
We hope that if you have a problem, you will use our complaints procedure. We believe this provides the best chance to put right whatever has gone wrong and provides us with an opportunity to improve our service.
